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Trust in Governance

Public Opinion Poll: Trust in Governance

The Opinion Poll “Trust in Governance” is an annual exercise to measure citizens’ trust in public institutions. It explores public perceptions regarding trust in institutions, transparency and accountability, corruption, citizen engagement in policy and decision-making, satisfaction with public service delivery, and enforcement of non-discriminatory laws and policies. Each year,  the survey instrument includes the same core questions as in earlier reports dating back to 2013. In addition, its content is annually reviewed by a panel of experts in the fields of good governance and social sciences to keep up with recent developments and trends in public discourse.

In its eighth annual edition, the Opinion Poll ‘Trust in Governance’ 2020 was conducted during November and December 2020 across the 61 municipalities of Albania, using a 2500 randomly selected nationally representative sample.

With its baseline growing every year, this Opinion Poll is now critical to the monitoring framework of major reforms the Albanian government is engaged in, aiming to public institutions that can deliver quality public services, justice, and social cohesion, fair economic policies, environmental protection, etc. Moreover, data collected on a yearly basis support the assessment of the county’s performance and compliance against its commitments to international initiatives such as the Open Government Partnership (OGP) and the Agenda 2030: Sustainable Development Goals.

This report is prepared in the framework of the project “Consolidation of Citizen-Centric Public Service Delivery in Albania” (CSDA), a donor pool fund implemented by the Government of Albania in partnership with the United Nations Development Program (UNDP), and with Austrian Development Cooperation (ADC) as a key contributor, together with UNDP. The content of the report is the responsibility of the authors and does not necessarily reflect the official policy or position of the Albanian Government, UNDP, or ADC.

Click to download the reports:


Trust in Governance 2020

Trust in Governance 2019

Trust in Governance 2018

Trust in Governance 2017

Trust in Governance 2016

Trust in Governance 2015



Besimi ne Qeverisje 2020

Besimi ne Qeverisje 2019

Besimi ne Qeverisje 2018

Besimi ne Qeverisje 2017

Besimi ne Qeverisje 2016

Besimi ne Qeverisje 2015