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Public Opinion Poll: Trust in Governance 2019


The Opinion Poll “Trust in Governance” is an annual exercise to measure citizens’ trust in public institutions. It explores public perceptions regarding trust in institutions, transparency and accountability, corruption, citizen engagement in policy and decision-making, satisfaction with public service delivery, and enforcement of non-discriminatory laws and policies. Each year,  the survey instrument includes the same core questions as in earlier reports dating back to 2013. In addition, its content is annually reviewed by a panel of experts in the fields of good governance and social sciences to keep up with recent developments and trends in public discourse.

In its seventh annual edition, the Opinion Poll ‘Trust in Governance’ 2019 was conducted during November and December 2019 across the 61 municipalities of Albania, using a 2500 randomly selected nationally representative sample. Moreover, five focus groups were held to validate and give context to the survey results.

With its baseline growing every year, this Opinion Poll is now critical to the monitoring framework of major reforms the Albanian government is engaged in, aiming to public institutions that can deliver quality public services, justice and social cohesion, fair economic policies, environmental protection etc. Moreover, data collected on a yearly basis support the assessment of the county’s performance and compliance against its commitments to international initiatives such as the Open Government Partnership (OGP) and the Agenda 2030: Sustainable Development Goals.

The Opinion Poll is supported by UNDP Albania, through the project: “Support for Innovation against Corruption: Building a Citizen Centric Service Delivery Model in Albania.

Click to download the reports:

Trust in Governance 2019

Besimi ne Qeverisje 2019

Click here to download the previous years reports.