Tag Archives: public service delivery

Results from PAR Monitor 2019/2020 Public perceptions of service delivery in the Western Balkans are on the rise October 2020- Results from the public perception survey on service delivery suggest that governments in the Western Balkans are striving towards digitalisation and citizen-oriented services.[1] This year’s surveys show that all of …

Meaningful public consultations and external accountability are the critical challenges to PAR in Albania As shown by the regional project WeBER civil society actors, with local knowledge of an administration’s functioning, can lead domestic advocacy efforts aimed at better administration. Moreover, an independent PAR monitoring and evidence-based dialogue with the …

National PAR Monitor Albania 2017/2018 This PAR Monitor report, produced by the WeBER project, provides detailed monitoring results and recommendations for Albania, based on a comprehensive, year-long research focused on PAR. The PAR Monitor methodology is rooted in the regional approach. The design of all WeBER indicators enables comparisons between …

Public Opinion Poll: Trust in Governance The Opinion Poll “Trust in Governance” is an annual exercise to measure citizens’ trust in public institutions. It explores public perceptions regarding trust in institutions, transparency and accountability, corruption, citizen engagement in policy and decision-making, satisfaction with public service delivery, and enforcement of non-discriminatory …