In its fourth consecutive monitoring cycle, National PAR Monitor Albania 2024/2025 – Service Delivery and Digitalisation presents the findings of the monitoring of Public Administration Reform (PAR) in Albania. This is the second of six reports produced based on a new methodology and reporting approach, which assesses the transparency and citizen centricity of service design and delivery across three dimensions: (1) citizen-centric service delivery, (2) accessibility and availability of service-related information, and (3) digitalisation of service delivery.
Building on the SIGMA/OECD Principles and WeBER’s evidence‐based methodology refined for WeBER 3.0, this report evaluates Albania’s performance through detailed sub-indicators, combining legal and strategic assessments, implementation practices, and citizen and expert perceptions. It captures data from public documents, FOI requests, and structured interviews, while also benchmarking Albania’s scores against other Western Balkan countries.
Comparative regional data across the Western Balkans are also presented, and all national and regional PAR Monitor reports (2017–2025) are available at www.par-monitor.org.
The National PAR Monitor Albania 2024/2025 report is part of the WeBER 3.0 project, a regional initiative of the Think for Europe Network to monitor and support PAR implementation in the Western Balkans. It is funded by the European Union and the Austrian Development Agency (ADA).
